YASHTHA FOODS PRIVATE LIMITED

Refund Policy

Effective upon purchase  |  yashthafood.com

Strict but Fair

At YASHTHA FOODS PRIVATE LIMITED, we are committed to delivering high-quality nuts, spices, and food products. Due to the nature of our products, we maintain a strict but fair policy regarding refunds, replacements, and cancellations.

 

Section 01

Returns, Refunds & Replacement Eligibility

a. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photographic or video evidence.

  • —We will offer a replacement subject to availability.
  • —In rare cases, a refund may be processed at our discretion.
 

b. Incorrect Products

If you receive a product different from what you ordered, notify us within 48 hours with your order details and proof of the incorrect item.

  • —We will offer a replacement or refund depending on availability.
 

c. Quality Concerns

If you are not satisfied with product quality, contact us within 7 days of delivery with proper details and supporting evidence. We will review your request and may offer a replacement or refund at our discretion.

Section 02

Important — No Return Policy

  • — We do not accept returns due to the perishable nature of our products.
  • — In case of valid issues (damage / defect / incorrect item), we provide replacement only.
Replacement Delivery Time: 7 to 10 working days from the date of approval.

Section 03

Cancellation Policy

Domestic Orders (India)

  • —Orders can be cancelled within 24 hours of placement.
  • —Cancellation is only possible if the order has not been processed or shipped.
  • —To cancel, contact us immediately with your order details.
Refund Timeline: Full refund issued to your original payment method within 5–7 business days.
 

International Orders (if applicable)

  • —Orders can be cancelled within 12 hours of confirmation.
  • —Subject to order processing and shipment status.
  • —Refunds processed within 7–10 business days.
  • —International transaction fees (if any) may be deducted.

Section 04

Non-Refundable Items

  • —Perishable Products (nuts, spices, seeds, etc.) are not eligible for return unless defective or damaged.
  • —Sale or Discounted Items are final and not eligible for refund or exchange.

Section 05

Refund Process

To request a refund or replacement, follow these steps:

  1. 1 Contact Us Email us at yashthafoods@gmail.com with your request.
  2. 2 Provide Details Share your Order ID, a description of the issue, and photos or videos if applicable.
  3. 3 Verification Our team will review your request and may ask for additional information.
  4. 4 Resolution Approved refunds will be processed to your original payment method within up to 7 business days.

Section 06

Additional Conditions

  • —In some cases, we may request the product be sent to us for inspection.
  • —Return shipping (if required) will be borne by the customer unless the error is ours.
  • —Products must be unused, properly sealed, and in original packaging if a return is requested.
  • —The Company reserves the right to approve or reject claims based on investigation results.

Get In Touch

Refund Queries?

Our team is here to help. Reach out through any of the channels below.

Company

YASHTHA FOODS PRIVATE LIMITED

This policy may be updated at any time without prior notice. Please review the latest version on our website.